Shipping & Return Policy - PackMate

At PackMate, we are committed to providing a reliable and enjoyable shopping experience. Please review our Shipping & Return Policy before placing your order.

Order Cancellation

Orders may be canceled within 24 hours of purchase, provided that the order has not yet been shipped.

To request a cancellation, please contact our customer support team and provide:

• Order Number
• Bank IBAN
• Account Holder Name
• Mobile Number

Once 24 hours have passed or the order has been shipped, cancellation requests cannot be accepted.

Return Policy

Customers may request a return within 3 days of receiving their order.

To qualify for a return:

• The product must be unused.
• The product must be in its original condition.
• The product must be returned in its original packaging.

Return shipping costs are the responsibility of the customer.

Once the returned item is received and inspected, eligible refunds will be processed within 10 business days.

PackMate reserves the right to reject any return request that does not meet the conditions outlined above.

Shipping Policy

🚚 Free Shipping on orders of SAR 399 or more.

Orders below SAR 399 may be subject to shipping fees, which will be calculated at checkout based on the delivery location and shipping method.

Orders are typically processed within 1-2 business days after confirmation.

Delivery Time

Estimated delivery times range between 7-15 business days, depending on your location and the shipping carrier.

Delivery times may be extended during holidays, promotional periods, or due to circumstances beyond our control.

Refunds or cancellations will not be accepted for delays that fall within the estimated delivery timeframe.

Incorrect or Missing Items

If you receive an incorrect item or if part of your order is missing, please contact us within 48 hours of receiving your shipment.

Please provide:

• Order Number
• Clear photos of the received items
• A brief description of the issue

Our team will review your request and take the appropriate action as quickly as possible.

PackMate reserves the right to reject claims that contain inaccurate information or do not comply with our policy.

Failure to Receive Delivery

If a shipment cannot be delivered or is not collected within the timeframe specified by the shipping carrier, it may be returned to the sender.

Should the customer wish to have the order shipped again, additional shipping fees will apply.

To avoid delays, please ensure that your shipping address and contact information are entered correctly when placing your order.

Contact Us

For any questions regarding orders, shipping, returns, or refunds, please contact our customer support team through the contact methods available on the PackMate website.

Thank you for choosing PackMate.